Buy a case and screen protector together and
Screen damage covered
What is caseplay care?
If your device screen is cracked while using a caseplay smartphone case and screen protector, we will cover the cost of repairing the damaged screen.
If your device screen is cracked while using a caseplay smartphone case and screen protector, we will cover the cost of repairing the damaged screen.
365 days of coverage
If you order the phone case and the screen protector separately, coverage applies only when the second order is placed within 24 hours of receiving the first order confirmation email.
If you order the phone case and the screen protector separately, coverage applies only when the second order is placed within 24 hours of receiving the first order confirmation email.
Screen damage coverage
If your screen breaks while you are using a caseplay case and screen protector, we cover the repair cost at the actual amount incurred.
*The maximum payout varies by device model
*Damage other than screen breakage is not covered
If your screen breaks while you are using a caseplay case and screen protector, we cover the repair cost at the actual amount incurred.
*The maximum payout varies by device model
*Damage other than screen breakage is not covered
View Coverage Amount
Check the coverage limit for your device now!
Eligibility requirements
Simply buy any case and screen protector together to be enrolled automatically!
Simply buy any case and screen protector
together to be enrolled automatically!
*This service applies only when both a caseplay smartphone case and screen protector are purchased and used. If only one of the two products is a caseplay product, this service does not apply.
*This service applies only when the products are used with a compatible device. If the products are used with a device other than the compatible model, this service does not apply. (For example, using a case designed for iPhone 12 on an iPhone 13.)
*This service applies only when both a caseplay smartphone case and screen protector are purchased and used. If only one of the two products is a caseplay smartphone case or screen protector, this service does not apply.
*This service applies only when the products are used with a compatible device. If the products are used with a device other than the compatible model, this service does not apply. (For example, using a case designed for iPhone 12 on an iPhone 13.)
How to make a claim
Just 3 easy steps!
Contact us via the application form
You can access the form
using the button below.
Submit the required details
Please complete the form
with the details below.
- Order number
- Email address
- Full name
- Itemised repair invoice
Claim approved
We review the documents you submit
and pay the covered amount.
FAQ
Q.Does the coverage apply if I buy only the screen protector or only the case?
A.Purchases of only a screen protector or only a smartphone case are not covered.
If the smartphone case and screen protector are purchased in separate orders, the purchase will still be covered as long as the second order is placed within 24 hours of receiving the order confirmation email for the initial order.
Exclusions
Terms and Conditions for the Screen Protector and Eligible Case (※1) Coverage Program
Article 1 (Purpose)
These terms and conditions set forth the conditions under which FOX Inc. (hereinafter referred to as the "Company") provides coverage under the CASEPLAY Coverage Program (hereinafter referred to as the "Program").
Article 2 (Eligible Persons and Eligible Devices)
- The Program applies only to customers who purchase an eligible case (※1) and screen protector from the CASEPLAY online store and meet all the conditions set forth in Article 2, Paragraph 2 of these terms and conditions.
If the conditions are not met, no coverage will be provided. - The Program applies only to devices that meet all of the following conditions:
- The device is owned and used by the person who purchased the eligible case (※1) and screen protector.
- The device is compatible with the purchased eligible case (※1) and screen protector.
- The eligible case (※1) and screen protector were purchased, installed on, and used with the device.
- The screen protector was purchased on the same day as the initial case order, or within 24 hours of the time the confirmation email for the initial case order was received (※2).
However, no compensation will be provided for any data stored on the device.
Article 3 (Coverage Period)
The coverage period under these terms and conditions is 365 days from the purchase of the eligible case (※1), calculated from the shipping date.
Article 4 (Coverage Registration)
Eligible customers will be automatically registered for coverage when they agree to the Terms of Service at the time of placing an order on the CASEPLAY website.
No registration fee, monthly fee, or other charges will be incurred for coverage registration.
If any information provided at registration is false or inaccurate, the customer will not be eligible for coverage.
If there is any change to the registered information, including the customer's address or email address, the customer must immediately contact our Customer Support.
Products that have been transferred or resold are not eligible for coverage.
Article 5 (CASEPLAY Device Coverage Program)
- If, while using an eligible case (※1) and screen protector, the screen glass of an eligible device owned by an eligible customer is damaged due to an unforeseen and sudden event, and the damage is caused by the eligible case (※1) and/or screen protector, the Company will cover the cost required to restore the eligible device to its original condition. Coverage applies for 365 days from the date of purchase of the eligible case and screen protector, calculated from the shipping date. Please refer to the relevant details page for the coverage amount.
- This coverage applies only to damage to the screen glass of the eligible device. Damage to the device itself, components inside the device or screen, or areas not protected by the case or screen protector, such as the charging port or camera, is not covered.
- This coverage does not include replacement of the smartphone case or screen protector.
- If the customer is enrolled in another similar coverage program, the coverage program enrolled in first will take precedence. In such cases, coverage provided by this Program will be limited to the customer's out-of-pocket expenses.
- Coverage may be used only once during the coverage period.
- Coverage inquiries and guidance cannot be provided by telephone, in person, or through any other verbal communication. All inquiries and claims must be handled by email.
- To receive coverage, the customer must provide an itemized statement of repair costs for the eligible device. A photograph of the statement must be submitted as an email attachment.
Article 6 (Returns)
When returning any items or required documents designated by the Company, the customer must use a shipping method that provides a tracking number.
The Company shall not be responsible if the designated items do not reach the Company due to the use of a shipping method that does not provide a tracking number.
The customer is responsible for the shipping costs for returns.
Article 7 (Designated Repair Providers)
Designated repair providers under these terms and conditions include repair providers registered with the Ministry of Internal Affairs and Communications of Japan, device manufacturers, mobile carriers, Apple Stores (using Genius Bar services), and Apple Authorized Service Providers.
Article 8 (Changes to the Terms and Conditions)
The Company may change these terms and conditions without notifying eligible customers.
The terms and conditions applicable to coverage shall be those in effect at the time the Company receives a coverage claim from an eligible customer.
※1 Eligible Cases:
CASEPLAY Slim Protection Case, Slim Protection Premium Case, and Libero Flip Clear Case
※2
Please retain the initial order confirmation email automatically sent by the Company.
Please note that the order confirmation email cannot be resent.
If multiple cases are ordered at the same time, the order date and time of the case for which coverage is being claimed will be used to determine eligibility.
Coverage terms
# Terms and Conditions of the CASEPLAY Coverage Program
## Article 1 (Purpose)
These Terms and Conditions set forth the terms under which FOX Inc. (hereinafter referred to as the "Company") provides coverage under the CASEPLAY Coverage Program (hereinafter referred to as the "Program").
## Article 2 (Eligible Customers and Eligible Devices)
1. The Program applies only to customers who purchase an Eligible Case (※1) and a screen protector from the CASEPLAY online store and satisfy all of the conditions set forth in Paragraph 2 of this Article. If these conditions are not met, coverage will not be provided.
2. The Program applies only to devices that satisfy all of the following conditions:
* The device is owned and used by the customer who purchased the Eligible Case (※1) and screen protector.
* The device is compatible with the purchased Eligible Case (※1) and screen protector.
* The Eligible Case (※1) and screen protector have been purchased, installed on, and used with the device.
* The screen protector was purchased on the same day as the initial case order or within 24 hours of receiving the order confirmation email for the initial case order (※2).
However, this Program does not cover any loss of or damage to data stored on the device.
## Article 3 (Coverage Period)
The coverage period under these Terms and Conditions is 365 days from the purchase of the Eligible Case (※1), calculated from the shipping date.
## Article 4 (Coverage Registration)
Eligible customers will be automatically registered for coverage when they agree to the Terms of Service at the time of placing an order on the CASEPLAY website.
No registration fee, monthly fee, or other charges apply to coverage registration.
If any information provided at the time of registration is false or inaccurate, the customer will not be eligible for coverage.
If there is any change to the registered information, including the customer's address or email address, the customer must promptly contact Customer Support.
Products that have been transferred or resold are not eligible for coverage.
## Article 5 (CASEPLAY Device Coverage Program)
1. If, while using an Eligible Case (※1) and screen protector, the screen of an eligible device owned by an eligible customer is damaged due to an unforeseen and sudden event, and the damage is attributable to the Eligible Case (※1) and/or screen protector, the Company will cover the costs required to restore the eligible device to its original condition.
Coverage is available for 365 days from the purchase of the Eligible Case and screen protector, calculated from the shipping date. Please refer to the relevant details page for the applicable coverage amount.
2. This coverage applies only to damage to the screen of the eligible device. Damage to the device itself, components inside the device or screen, or areas not protected by the case or screen protector, such as the charging port or camera, is not covered.
3. This coverage does not include replacement of the smartphone case or screen protector.
4. If the customer is enrolled in another similar coverage program, the coverage program in which the customer enrolled first will take precedence. In such cases, coverage under this Program will be limited to the amount of the customer's out-of-pocket expenses.
5. Coverage may be used only once during the coverage period.
6. Coverage inquiries and support cannot be provided by telephone, in person, or through any other form of verbal communication. All inquiries and claims must be submitted and handled by email.
7. To receive coverage, the customer must provide an itemized statement of repair costs for the eligible device. A photograph of the statement must be submitted as an email attachment.
## Article 6 (Returns)
When returning any items or required documents designated by the Company, the customer must use a shipping method that provides a tracking number.
The Company shall not be responsible if the designated items or documents do not reach the Company due to the use of a shipping method that does not provide a tracking number.
The customer is responsible for all shipping costs associated with returns.
## Article 7 (Designated Repair Providers)
Designated repair providers under these Terms and Conditions include repair providers registered with the Ministry of Internal Affairs and Communications of Japan, device manufacturers, mobile carriers, Apple Stores providing Genius Bar services, and Apple Authorized Service Providers.
## Article 8 (Changes to the Terms and Conditions)
The Company may change these Terms and Conditions without prior notice to eligible customers.
The Terms and Conditions applicable to coverage shall be those in effect at the time the Company receives a coverage claim from an eligible customer.
### ※1 Eligible Cases
CASEPLAY Slim Protection Case, Slim Protection Premium Case, and Libero Flip Clear Case
### ※2
Please retain the initial order confirmation email automatically sent by the Company.
Please note that the order confirmation email cannot be resent.
If multiple cases are ordered at the same time, the order date and time of the case for which coverage is being claimed will be used to determine eligibility.